This article provides an indication of the current status of NDIS rates in the Lumary system. This is a live status page. Please keep checking back for updates. You might need to refresh your browser to see the latest version.
Scroll down to Email updates to find out how to follow the Update NDIS pricing section and receive an email when this page changes.
Active rates: NDIS Price Guide 2020-21 - effective 1 July 2020
Update - 2/7/2020 - evening
We've begun to update production environments with the fix for the issue reported earlier today.
Update - 2/7/2020
URGENT NOTICE ** Updated **
During last night’s loading of the new rates, an error occurred that means that the July rates that were applied are slightly lower than the amount published by the NDIA. We’re working on a solution to this issue and aim to have it resolved within the next 24 hours.
Where possible, we encourage users to avoid creating service delivered (SD) records until this issue is resolved.
As part of the solution, we'll run a script to fix any service delivered (SD) records that have been created with incorrect rates. We therefore strongly encourage customers to avoid running an NDIS extract until the issue is resolved.
If urgently required, rates can be manually adjusted to reflect the current price guide.
Update - 1/7/2020
We've begun to update production environments with the new rates.
Update - 29/6/2020
On Friday afternoon, the NDIA published the NDIS Price Guide 2020-21. However, our analysis revealed that the Support Guide is yet to be finalised. We’ve reached out to the NDIA and they’ve indicated that it won’t be ready until 1 July 2020. This affects the travel, cancellation, reporting and non-face-to-face settings on new services, and means that we’ll need to roll out the update in two phases. In phase one, we’ll:
- end-date March, March COVID and April COVID rates
- load the July rates for existing services, and
- add the new services with travel, cancellation, reporting and non-face-to-face options unchecked.
Once the NDIA releases the finalised support guide, we’ll apply phase 2 and adjust the travel, cancellation, reporting and non-face-to-face settings as per the guide.
We’re currently developing and testing our approach and aiming to make phase one available on 1 July. We’ll set our status to Updating once we begin , and post information to this page if there’s anything you need to do to start using the updated pricing.
Update - 26/6/2020
The NDIA has announced that “providers will be given 12 months to transition to the new pricing arrangements for group-based supports”. Our interim solution for these supports will therefore be to extend the end dates on the current rates so that they’re still available during the transition period. This will be applied via our usual pricing update process.
Our recommendation is to continue to use the old rates until a robust solution is available to support the new group and centre capital cost rates.
We’ll continue to work on our solution for the adoption of the new arrangements and let you know as soon as they’re available.
Supported independent living (SIL) services
Our interim solution for claiming for supported independent living (SIL) items using July 2020-21 pricing is now available in our Help Centre. In broad terms, we’re recommending that:
- service agreements be set up to automatically generate service delivered (SD) records
- a report be run each day to review which services have had SD records generated, and then
- any SD records where no service was delivered be modified prior to generating an NDIS extract.
We’ll add the new report to the production orgs of businesses planning to use this approach as part of the NDIS pricing update.
To claim non face-to-face activities associated with SIL services, providers will need to create SD records from the Service Delivery Entry screen.
Update - 24/6/2020
We’ve reached out to the NDIA regarding the revised pricing and they’ve indicated that this may not be available until the new guides “go live”. We’re preparing for the possibility that we may not have the final pricing limits until 1 July.
In the meantime, we’re continuing to prepare and confirm advice for claiming for SIL and group services affected by new pricing rules. These explanations will be available soon.
Update - 22/6/2020
Supported independent living (SIL) and group support services
Based on our analysis, we have identified changes to SIL and group support services that will require complex modifications to the Lumary CM product. While we have begun planning a robust solution to accommodate these changes, this will not be available by 1 July 2020.
However, to ensure that you don’t miss out on claiming for either of these services, we’re developing interim solutions to make sure that you’ll be able to meet the NDIA’s claiming requirements.
We’ll post links on this page to explain these strategies as soon as they’re available.
New prices, updated cancellation rules, changed category name
Other changes identified in our analysis include:
- new prices
- updated cancellation rules, and
- a changed category name.
These changes will be applied via our usual pricing update process and made available for 1 July 2020.
Update - 12/6/2020
The Minister for the National Disability Insurance Scheme (NDIS) has announced further changes to pricing that will come into effect from 1 July 2020. These adjustments relate to the NDIS coronavirus response. We're analysing the implications of these additional changes and factoring them into our planning.
Update - 3/6/2020
The NDIS have released an updated Price Guide and Support Catalogue that will come into effect from 1 July 2020. We are analysing the changes and planning our approach.
Update - 7/5/2020 (afternoon)
We've finished updating production environments with the new rates!
As usual, to start using the new rates you’ll need to link their services to a site.
We'll continue to monitor NDIA announcements for the next update.
Update - 7/5/2020 (morning)
We've begun to update production environments with the new rates.
We've included Apr COVID 19 in the rate name of the new rates so that they can be easily identified in the system.
There are 5 new services. However, the 2 AT Rental Products services can be delivered in 2 categories. If a participant does not have sufficient funding in the Assistive technology category, these services can be delivered in the Improved daily living skills category.
To make sure they're available in both categories, we've created an extra service and line item for each of these services. This means that 7 new services and their corresponding rates will be added with this update, all with an expiry date of 30th September 2020.
|Support item code||Service name||Category|
|01_795_0115_1_1||COVID-19 SIL Cleaning Services||Assistance with daily life|
|01_796_0115_1_1||COVID-19 SIL Additional Supports||Assistance with daily life|
|05_090000155_0103_1_2||COVID-19 Hospital Discharge - AT Rental Products for Personal Care and Safety||Assistive technology|
|05_090000155_0103_1_2||COVID-19 Hospital Discharge - AT Rental Products for Personal Care and Safety||Improved daily living skills|
|05_120000115_0105_1_2||COVID-19 Hospital Discharge - AT Rental for Personal Mobility and Transfer||Assistive technology|
|05_120000115_0105_1_2||COVID-19 Hospital Discharge - AT Rental for Personal Mobility and Transfer||Improved daily living skills|
|15_222400911_0124_1_3||COVID-19 Low Cost AT to support Capacity Building support delivery||Improved daily living skills|
Update - 1/5/2020
We are now developing and testing our changes. Our update will add the 5 temporary service items and give them an expiry date of 30 September.
Update - 30/4/2020
We are analysing the updated Price Guide and Support Catalogue and planning our approach to incorporate the new COVID line items.
Update - 3/4/2020
We have updated production environments with the latest COVID rates and cancellation policies. Please review the steps posted on 1/4/2020 regarding recommended next steps. We will send an email confirming the update later today.
Update - 2/4/2020
We have commenced the updating of production environments. We will post in this article and send notification via email when the updates are complete.
Update - 1/4/2020
Based on feedback from our customers, we’ve decided to revise our implementation strategy.
We will now automatically set the end dates of the 402 March 2020 rates that have a corresponding COVID rate. This will mean that, once the update is applied to your org, you will not need to do anything to start using the COVID rates. Service delivered (SD) records created after the update will automatically use the updated rates.
However, if you're using the Prevent setting for Overclaim, you may need to amend your service agreements. As the COVID rates are higher than the March 2020 rate, those agreements could hit the overclaim limit. To avoid this affecting your claims, you'll need to amend the service agreement and change the allocation for the relevant categories and service line items.
To use the three new rates, you’ll need to link their services to a site.
Depending on your circumstances, you may also need to do some minor housekeeping. For example, you may need to:
- modify service delivered records that have been created since 25 March but not claimed, and
- have your system administrator add a new rate to the relevant service for any expired March 2020 rate that you want to continue to use, and apply it to the relevant service agreement.
Information about how to use the March rates can be found in the activity-based transport section under FAQs, resources and tutorials.
Find out more about the NDIS pricing update process.
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